Frequency Asked Questions

Here are a few of the questions our customers regularly ask about our bunks.

Got a question 🙋 that isn't listed here? Or looking for more information 🤔 ? Please don't hesitate to reach out! We are happy to answer any questions you may have.

At this time, we ship within the continental USA only (lower 48 states). We ship within this reason at no charge to you! For more info see our shipping policy.

We plan to expand shipping our in 2022. Stay tuned!

It depends on your location and whether your item can be shipped via FedEx or UPS or via freight.

For freight shipments, travel time is 2-10 business days depending on the distance between your home and warehouse. This time does not include any lead time for the supplier to prepare your item (1-3 business days) for pick-up and time for the carrier to pick-up your item (1-4 business days).

Also, we are not going to leave freight items on your doorstep! The carrier will contact you to book a convenient time for your purchase to be delivered.

No.

Unless explicit stated in the product description, mattresses are not included with any of our beds.

We do have a selection of mattresses you can purchase.

Yup. Beds are not pre-assembled.

BYO screwdriver 🛠️

That said, all the necessary hardware 🔩 to build each bed is included, as well as all the instructions you will need to assemble your new furniture.

BTW, we are interested in partnering with white glove services so we can offer assembly to customers who may need (or want) a little help. If you offer or would like to recommend such a service, please connect with us: hello@monkeybunks.com.

Absolutely! You will get a tracking number for your order as soon as your item is picked up for delivery and you can reach out to us any time to check on its status.

We aim to offer a growing selection of items that are sustainably made and are certified non-toxic. Each item is rated according to how rigorously it meets environmental and toxicity standards. For more information see our environmental ratings.

Our bed sizes have been manually measured by humans, so don't expect them to be exact.

That said, the product when it arrives should be within a 0-4 inches of the measurements as stated. If your bed doesn't fit in your space because of an error on our part, we will cover the cost of your return. Please contact returns@monkeybunks.com or read our No Monkey Business Guarantee.

Our No Monkey Business Guarantee only covers any errors we might make with your order (and we don't expect to make any!). We also cover any defects, missing pieces, or damage caused in transit.

We stand behind the quality and pricing of our beds, and once it is out of the box, it is yours to love, enjoy, and resell once you are done with it! If you are unhappy with the look in your space after you have set everything up, we, we have special discount codes available to make sure you get the best bed for your space at a uniquely great price, please contact vip@monkeybunks.com for more information.