Frequently Asked Questions

Here are a few of the questions our customers regularly ask about our bunks.

Got a question πŸ™‹ that isn't listed here? Or looking for more information πŸ€” ? Please don't hesitate to reach out! We are happy to answer any questions you may have.

Not all products on our website ship to both Canada and the US. Some items are only available for shipping within Canada, while others are only available for shipping within the US. To find out which brands and products can be shipped to your location, please visit the Product Availability by Country

It depends on your location and whether your item can be shipped via ground shipping (FedEx or UPS) or via freight.

For ground shipments, your order will be delivered within 1-8 business days of the time your order is processed.

For freight shipments, travel time is 4-15 business days depending on the distance between your home and warehouse. This time does not include any lead time for the supplier to prepare your item (1-3 business days) for pick-up and time for the carrier to pick-up your item (1-4 business days).

Yes we offer a military discount over and above any sales price. Please contact us to request a discount code: hello@monkeybunks.com.

No.

Unless explicit stated in the product description, mattresses are not included with any of our beds.

We do have a selection of mattresses you can purchase.

Yup. Beds are not pre-assembled.

BYO screwdriver πŸ› οΈ

That said, all the necessary hardware πŸ”© to build each bed is included, as well as all the instructions you will need to assemble your new furniture.

BTW, we are interested in partnering with white glove services so we can offer assembly to customers who may need (or want) a little help. If you offer or would like to recommend such a service, please connect with us: hello@monkeybunks.com.

Absolutely! You will get a tracking number for your order as soon as your item is picked up for delivery and you can reach out to us any time to check on its status.

We take sustainability seriously at our company. We just received a top score in 2022 Wood Furniture Scorecard from Sustainable Furnishings Council.

We are growing our selection of FSC-certified products and we also sell a growing number of products that feature low-VOC water-based finishes as well as certified non-toxic finishes.

We display different badges in our Collection to let you know that you are supporting eco-friendly products such as FCS-Certified badge, Certified Source badge, Non-toxic and low-VOC badge, Sutainable Source badge and Certified Organic badge. You may check our Eco-friendly collection HERE.

Our No Monkey Business Guarantee only covers any errors we might make with your order (and we don't expect to make any!). We also cover any defects, missing pieces, or damage caused in transit.

We stand behind the quality and pricing of our beds, and once it is out of the box, it is yours to love, enjoy, and resell once you are done with it! If you are unhappy with the look in your space after you have set everything up, we, we have special discount codes available to make sure you get the best bed for your space at a uniquely great price, please contact hello@monkeybunks.com for more information.